Monday, January 22, 2018
In light of Apple’s official communication regarding the chemical aging issue of batteries on older iPhone units, Power Mac Center, being an Authorized Service Provider, is committed to provide efficient and professional service through a strict set of protocols, which consists of the following:
• Devices must undergo diagnosis to check the battery condition and other internal and external physical/accidental damage or unauthorized modification that may or may not be visible to the naked eye.
• If such issues are found, the iPhone will be ineligible for the battery replacement.
• If, during the diagnosis, we also find other hardware issues, our Apple Certified Engineer will recommend a part/unit replacement accordingly.
• Customers may or may not proceed with the recommendation, but if they decide to pull out, they have to settle the diagnostic fee if the unit is out or void of warranty. The battery replacement fee is Php1,500 for eligible units out of warranty, inclusive of labor. This price may change due to importation costs and without prior notice.
This is Apple’s current and official procedure in all of their partner service centers and we have to comply with it.
We would like to assure our customers that Power Mac Center Service Engineers are Apple-certified and they take their craft seriously. Whatever they do reflects on the brand so there must be no room for error in such proceedings.
Moreover, Power Mac Center is wholly committed to providing Filipinos the complete Apple experience. Since its announcement two weeks ago, we have successfully replaced the iPhone batteries of over 150 satisfied customers. Should they have further questions, they are free to contact the AppleCare Hotline.
TECHCOW
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